At E Books Lab, we are committed to providing high-quality digital books in Web Design, Startups, and Finance. We strive to ensure that our customers are fully satisfied with their purchases. This Refund Policy explains the conditions under which refunds are available, the process for requesting a refund, and how we handle returns for digital products.
1. Digital Product Refund Policy
Due to the nature of digital products, all sales are final in most cases. Once a digital book is downloaded or accessed, it cannot be “returned” like a physical product.
However, we understand that issues can arise, and we aim to handle them fairly and transparently. Refunds may be considered in the following circumstances:
- Technical issues preventing access to the purchased eBook
- Duplicate purchases or accidental charges
- Significant content errors or missing files that prevent usability
Refund requests must be submitted within 14 days of purchase and will be reviewed on a case-by-case basis.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team using the information below:
- Phone: +1 416-967-4063
- Email: [email protected]
- Address: 2610 Yonge St, Toronto, ON M4P 2J4, Canada
- Provide the following details:
- Your full name and email used for the purchase
- Order number or receipt
- Reason for the refund request
- Screenshots or evidence of technical issues (if applicable)
- Our team will review your request and respond within 3–5 business days.
3. Refund Approval and Processing
If your refund request is approved:
- Refunds will be issued to the original payment method used for purchase
- Processing time may vary depending on your bank or payment provider, typically 5–10 business days
- Refund amounts may be adjusted for any processing fees, where applicable
We will always communicate clearly with you about the status of your request and ensure transparency throughout the process.
4. Exceptions
Refunds are not available for:
- Digital books that have been successfully downloaded and accessed without issues
- Change of mind or preference after purchase
- Partial use of a course or eBook content
We encourage customers to review product descriptions, previews, and sample content before purchasing to avoid misunderstandings.
5. Technical Support
Many refund requests can be resolved by providing technical assistance. If you experience difficulties accessing your purchase:
- Contact our support team immediately
- Provide your device information, operating system, and browser
- Include screenshots or error messages
Our team will assist you to ensure you can access your purchase successfully, potentially avoiding the need for a refund.
6. Updates to Refund Policy
E Books Lab reserves the right to update or modify this Refund Policy at any time. Any updates will be posted on this page with a new effective date. Customers are encouraged to review this policy periodically to stay informed.
7. Contact Us
If you have questions about this Refund Policy, need assistance with a purchase, or wish to request a refund, please contact us:
- Phone: +1 416-967-4063
- Email: [email protected]
- Address: 2610 Yonge St, Toronto, ON M4P 2J4, Canada
We are committed to resolving your concerns promptly and ensuring a fair and transparent process.